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By Michael Argyle (Eds.)

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1973) George Washington University volunteer hotline: a descriptive study. Psychological Reports, 33, 364-6. B. (1977) Listed versus unlisted numbers in telephone-survey samples. Journal of Advertising Research, 17, 39-42. BLEACH, G. L. (1974) Initial evaluation of hot-line telephone crisis centres. Community Mental Health Journal, 10, 387-94. R. A. (1976) Analysis of temporal variables in telephone calls to a suicide and crisis service: a comparison of clients who show for appointments and those who do not show.

American Journal of Nursing, 72, 731-2. W. (1970) The telephone call: conversation or therapy. Crisis Intervention, 2, 73-5. W. and YASSER, A. (1970) Training the volunteer telephone therapist. Crisis Intervention, 2, 65-72. , CUNNINGHAM, G. D. (1983) A telephone home survey to identify parent-child problems and maintaining conditions. Child and Family Behaviour Therapy, 5, 85-92. E. J. (1974) Level of empathic understanding offered by volunteer telephone services. Journal of Counselling Psyscology, 21, 274-6.

In the early days courses were taught by telephone for experimental purposes or as a means of introducing expert lecturers to students who were long distances away. Now, however, they have become an established part of core teaching in their own right, most often in further education and where students are unable to travel to the central institution. English as a foreign language, for example, is now widely taught by telephone; there are many courses for in-service teacher training and for post-qualifying professionals in continuing education; and there are even classes in music and fine art, made possible by the new developments in telephone technology.

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